Skip to main content

Interviews

Each stakeholder is invited to a 30-minute, 1-on-1 interview with a DORIS representative. These interviews provide deep insight into participant experiences in their workplace. Interviews provide the bulk of challenge-seeking data. 

Start

Confirm interview dates + create interview schedule

The Operations Manager confirms the interview dates with the liaison and creates the interview schedule. 

    Typically, interviews take place over 2-3 weeks. A single interviewer can conduct 12 interviews per day (with breaks every two hours). The schedule should be set to accommodate the total number of interview participants.
      For example, if the project seeks to interview 150 people, schedule one interviewer full-time for 13 days (12 interviews per day * 13 days = 156 interview slots).

      Determine how participants will sign up and participate in interviews

      The Operations Manager engages with the project liaison to understand the organization's preferences and limitations for conducting interviews. 

        These conversations often begin in the sales process and may involve other DORIS and client team members. Ideally, the process for participant interview engagement is decided by the first liaison meeting. 

        The Interview schedule, signup, and participation processes must be decided upon and prepped before Kickoff Meetings.

        Common interview sign-up + participation plans
          For most projects, interviews take place via Zoom, conducted primarily by contract interviewers (with a full-time DORIS employee covering gaps or taking a portion). Participants sign up for their preferred interview slot via Calendly. This is the standard plan. Some clients prefer to have some or all of their interviews conducted in person. Calendly is flexible enough to accommodate both virtual and in-person sign-ups. In-person interviews can be conducted by contractors or full-time DORIS team members. Some organizations do not allow their employees to use Zoom or Calendly. In these cases, a system has to be designed to meet their constraints.

          Plan

          Establish and distribute the interview sign-up system

            Build interview schedule into scheduling tool (Calendly, etc.) Communicate interview sign-up instructions to participants (and DORIS team) Link interview sign-up system to participant master list

            Create interview data collection system

              Write interview protocol based on the research questions 
              Interview and Survey Protocol Process
                In the project's Google Drive folder, create a new sheet based on the Interview + Survey Protocol Template

                Interview + Survey Protocol Template  (Do not edit this template.)

                Gate: Review and approve interview protocol 

                  Build interview protocol into Qualtrics + Test Import master list into Qualtrics Create interview links + add to the participant master list

                  Identify and prepare interviewers

                    Determine interviewer needs based on the interview schedule Create 

                    Prepare interviewers 
                        Add interview dates to 2023 interview calendar and assign interviewers
                             Add interviewers to master list
                        Create interview packet
                        Confirm interviewers and send Interview Packet
                    Interview Packet



                    Execute + Monitor

                    Finish