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Purpose A prioritization matrix is a structured decision-making tool for comparing a set of options. The matrix helps teams focus their discussion, achieve consensus on priorities, and determine which actions, projects, or ideas should be addressed first to a...

Purpose Individual and group ranking is a decision-making and prioritization method in which participants order a list of options according to their preferences, importance, or relevance. This method is commonly used in research, workshops, and team settings ...

Use the Chicago Manual of Style (CMOS) as the primary reference for grammar and punctuation questions. Specific Rules Oxford comma: Use the Oxford comma in all lists of three or more items to avoid ambiguity.​ Exclamation points: Use sparingly, idea...

Word List / Glossary Always try to align language with how the client speaks about their people.  "People", "employees," "residents," not "users" “Participant” for people in the research, not “subject” or “respondent,” unless differentiating intervi...

Headings and Lists Use a clear heading hierarchy Keep headings short, specific, and concrete; favor phrases that signal the main idea (“Safety First,” “Comfort and Joy,” “A Place at the Table”). Use bulleted lists for non-sequential items and nu...

Inclusive Language Use people-first or identity-respecting language (“people with disabilities,” “residents who speak Spanish as their first language,” “older adults,” “remote-first employees”). Avoid assumptions about family structure, gender, relig...