High-level Process Overview

The DORIS research process is grounded in design thinking, a people-centered approach to problem-solving. Design Thinking is a framework that emphasizes empathy, creativity, collaboration, iteration, and actionable solutions.

The DORIS process can be mapped onto the Double Diamond framework. In this visual, the left side of each diamond represents a divergent mode of working, and the right side represents a convergent mode of working.

Project Launch: This phase begins after the project has been sold. Its purpose is to set the strategy and logistics for the project.
Project Orientation: In this phase, the participants are introduced to DORIS, the project, and how they will engage with us.
Challenge Seeking: This phase examines the organization's current state or problem space. It includes all data collection methods that aim to uncover current challenges.
Challenge Defining: In Challenge Defining, DORIS synthesizes all the data gathered in Challenge Seeking. Problems or opportunities are presented as challenges, actionable, specific statements that the client can address. Client leadership prioritizes the challenges they want to explore in Solution Seeking with stakeholders.
Solution Seeking: This phase examines the desired future state of the organization or problem space. In it, participants devise solutions in response to the challenges prioritized in Challenge Defining.
Solution Defining: In Solution Defining, DORIS synthesizes all the data gathered in Solution Seeking into criteria for solutions leaders may implement in the future. DORIS presents the solution criteria in a document that compiles all of the findings throughout the research project.
Project Conclusion: In this phase, the project is wrapped up and returned to the Sales team.