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Review client-provided floor plans
Purpose To ensure we have all the floorplans (FPs) needed to set up Vantage Space and they have adequate details (such as workplaces) in them. Responsible Party Data Analyst Interdependencies The buildings/floors being studied have been confirmed + we ha...
Edit Vantage Space / Assign Spaces to Research Assistants
Purpose Updates from the walk-through are changed in Vantage Space so the points are correct and ready for Usability Responsible Party Data Analyst + Ops Manager Interdependencies The Ops Manager has completed the walkthrough Directions After the ...
Send Usability Announcement Comm
Purpose Let employees know why someone is walking around their workspace. Responsible Party Data Analyst Interdependencies It's the Tuesday before Usability starts. RAs have been hired, and the Usability Schedule has been set. Directions The Data An...
Hire contract RAs (as needed)
Purpose At DORIS, our standard practice is to recruit contract research assistants (RAs) to conduct usability studies. Ideally, we prioritize sourcing RAs from our contractor pool. However, in cases where this isn't feasible, we engage local temp agencies. R...
Conduct RA orientation
Purpose Give RAs an overview of who DORIS is, the organization being studied, what is expected of them onsite, what a usability study is, and how to use Vantage Space. Responsible Party Operations Manager and/or Data Analyst Interdependencies RAs have bee...
Check Vantage Space + RAs daily during the study
Purpose Ensure RAs are showing up and syncing their tours Responsible Party Operations Manager Interdependencies The usability study has started. Directions The operations manager will go to Vantage Space to check the previous day's tours to ensure ...
Send Insight Report to liaison to distribute prior to Leadership Meeting
Purpose We aim to have a productive discussion, and we find it's more successful after leaders have had a moment to read through and reflect instead of hearing the information for the first time Responsible Party Ops Manager Interdependencies The content ...
Confirm Solution Defining meeting logistics
Purpose To ensure everyone is on the same page about meeting date/time/location Responsible Party Ops Manager Interdependencies The Solutioning Meeting has been set Directions The Operations Manager coordinates with the client liaison to confirm ...
Send Challenge Defining document to liaison to distribute prior to Leadership Meeting
Purpose Client leadership can review the document before the Challenge Defining meeting. Responsible Party Ops Manager Interdependencies Meeting logistics have been confirmed and the document is finalized Directions The body of the email should be si...
Create and edit project charter
Purpose The project charter delineates the project's scope, stakeholders, roles, and detailed information about each engagement. It's the go-to guide for all project questions, serving as the primary location where team members can look for answers to their q...
Determine how participants will sign up and participate in interviews
Purpose The Operations Manager engages with the project liaison to understand the organization's preferences and limitations for conducting interviews. Responsible Party Operations Manager Interdependencies These conversations often begin in the sales ...
Conduct Interviews - Virtually
Purpose To collect qualitative and quantitative data. Virtual interviews are the standard method at DORIS. These interviews should take up to 30 minutes and are scheduled back to back. A typical shift could have up to 10 interviews with two scheduled breaks b...
Conduct Interviews In-person
Purpose Responsible Party Whoever is assigned to conduct in-person interviews + contract interviewers Interdependencies Interview dates have been scheduled and confirmed + participants have signed up for a slot. Example: The Sales Lead should have e...