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Since surveys are closely related to interviews, the substantive questions fit into the Interview Framework. A survey does not need to include items from every piece of the framework. The content and purpose of the introduction and conclusion for research sur...

A DORIS solutioning session is a collection of methods that most commonly adhere to this framework: 1. Welcome  Objective: Set the tone, introduce the session, and ensure everyone feels comfortable and included. Activities: Brief introduction...

Purpose The Usability Study is an opportunity to collect in-depth quantitative data about the workplace and its use today.  Qualities Mode of Inquiry: Convergent  Common Usage: Challenge Seeking Depth of Understanding Gained: Deep Participant Engagem...

Purpose Understand how participants organize information This method is useful when time is short for each participant and you have some understanding of existing challenges or problem space.  Qualities Mode of Inquiry: Convergent (Sensemaking) Common...

Qualities Mode of Inquiry Divergent Common Usage Project Orientation / Kickoff Meetings Depth of Understanding Gained Shallow Participant Engagement Synchronous/Asynchronous Researcher Engagement  1:Many Setting In-person / Hybrid / Remote Duration ...

Purpose Uncover insights into a team or organization's culture Qualities Mode of Inquiry: Divergent Common Usage: Workshop Depth of Understanding Gained: Shallow Participant Engagement: Synchronous or Asynchronous     Researcher Engagement: 1:Many o...

Purpose Understand how participants organize information This method is useful when time is short for each participant and you have some understanding of existing challenges or problem space.  Qualities Mode of Inquiry: Convergent (Sensemaking) Common...

Purpose Prompt participants to generate a large number of ideas  This method requires some research to be completed in advance in order to frame the questions effectively. Qualities Mode of Inquiry: Divergent Common Usage: Solution Seeking Depth of U...

Purpose Prioritize ideas or make decisions on which are desirable Qualities Mode of Inquiry: Convergent Common Usage: Solution Seeking Depth of Understanding Gained: Shallow Participant Engagement: Synchronous   Researcher Engagement: 1:many Settin...

Purpose Storyboards convey an idea by illustrating how people interact. They employ storytelling techniques to explain a solution. This method is useful when solutions hinge on user behaviors. Qualities Mode of Inquiry: Divergent Common Usage: Solutio...

Purpose Prepare participants to create a prototype of their solution idea Qualities Mode of Inquiry: Divergent Common Usage: Solution Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous   Researcher Engagement: 1:Many Se...

Purpose Understand how participants want a physical solution to look and function. Qualities Mode of Inquiry: Divergent Common Usage: Solution Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous, Asynchronous   Researcher...

Purpose Understand how participants want a solution to look and function. Note: A mood board is a collage of images, video frames, patterns, or text that conveys a certain feeling at a glance. Qualities Mode of Inquiry: Divergent Common Usage: Solutio...

Purpose Understand the current state or future state of how an individual (customer, employee, etc) experiences a process.  This method is useful when researching in a customer experience context. Qualities Mode of Inquiry: Convergent (Sensemaking) Co...

Purpose Explore participants' opinions, attitudes, and perceptions on the topic through group interaction. Qualities Mode of Inquiry: Divergent Common Usage: Challenge Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous   ...

Purpose Narrow down a large number of ideas by allowing individuals to explain their preferences. Qualities Mode of Inquiry: Convergent Common Usage: Solution Seeking Depth of Understanding Gained: Shallow Participant Engagement: Synchronous   Resea...

Purpose: Get into a generative mode  Feel what it’s like to be in a negative and then a positive brainstorming environment  Practice building off the ideas of others Participants: Groups of any sizeSupplies: None How to lead it: Get the group into ...

Purpose: Get into a generative mode Participants: Solo or groups of any sizeSupplies: A pen and a piece of paper (per person) with 30 blank circles on it of approximately the same size. How to lead it: Give each participant one 30 Circles sheet of ...

Purpose: Start thinking about what makes a physical environment desirable Practice generating ideas Participants: Solo or groups of any sizeSupplies: A pen and a piece of paper (per person). How to lead it: Give each participant one sheet of paper...

Purpose: Explore personal preferences Illustrate the diversity of preferences in the group Participants: Groups of any sizeSupplies: Number paddles (or determine a way for people to indicate 1 or 2 without paddles) How to lead it: Give each partic...