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Build a Model
Purpose Understand how participants want a physical solution to look and function. Qualities Mode of Inquiry: Divergent Common Usage: Solution Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous, Asynchronous Researcher...
Digital Mood Boards
Purpose Understand how participants want a solution to look and function. Note: A mood board is a collage of images, video frames, patterns, or text that conveys a certain feeling at a glance. Qualities Mode of Inquiry: Divergent Common Usage: Solutio...
Journey Mapping
Purpose Understand the current state or future state of how an individual (customer, employee, etc) experiences a process. This method is useful when researching in a customer experience context. Qualities Mode of Inquiry: Convergent (Sensemaking) Co...
Group Interview / Focus Group
Purpose Explore participants' opinions, attitudes, and perceptions on the topic through group interaction. Qualities Mode of Inquiry: Divergent Common Usage: Challenge Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous ...
Select and Explain (Define Ideas)
Purpose Narrow down a large number of ideas by allowing individuals to explain their preferences. Qualities Mode of Inquiry: Convergent Common Usage: Solution Seeking Depth of Understanding Gained: Shallow Participant Engagement: Synchronous Resea...
No, Because / Yes, But / Yes, And
Purpose: Get into a generative mode Feel what it’s like to be in a negative and then a positive brainstorming environment Practice building off the ideas of others Participants: Groups of any sizeSupplies: None How to lead it: Get the group into ...
30 Circles
Purpose: Get into a generative mode Participants: Solo or groups of any sizeSupplies: A pen and a piece of paper (per person) with 30 blank circles on it of approximately the same size. How to lead it: Give each participant one 30 Circles sheet of ...
Good Places
Purpose: Start thinking about what makes a physical environment desirable Practice generating ideas Participants: Solo or groups of any sizeSupplies: A pen and a piece of paper (per person). How to lead it: Give each participant one sheet of paper...
Would You Rather...
Purpose: Explore personal preferences Illustrate the diversity of preferences in the group Participants: Groups of any sizeSupplies: Number paddles (or determine a way for people to indicate 1 or 2 without paddles) How to lead it: Give each partic...
Debrief Challenge Seeking Methods
Purpose To keep the Ops Team aware of current data collection methods. Responsible Party Lead Project Strategist Interdependencies This can happen any time after the phase has concluded. Directions Reflect on the methods used in this phase. If any ar...
Debrief Solution Seeking Methods
Graffiti Wall
Purpose Collect participant perspectives on a given topic. This method is useful when you can't convene participants synchronously and have access to a place where participants regularly spend time. Qualities Mode of Inquiry: Divergent Common Usage: S...
Establish new hire in the onboarding spreadsheet
Purpose Make sure we don't miss a step when onboarding Responsible Party Office Manager Interdependencies Owner(s) tell the DORIS team that the new hire has accepted the offer and signed a contract. Directions Open the Master Onboarding Schedule...
Develop Challenge Seeking method protocols
Purpose Ensure that data collection is appropriately aligned with the research questions and participants. Responsible Party Lead Project Strategist, Project Strategist Interdependencies The research questions have been established and gated. Direct...
Create time block for VP of Operations content gate
Purpose Ensure there is enough time for reviews and making. Responsible Party Content Writer Interdependencies The writing and production schedule for the document is established. Directions Find a 2-4 hour block on the VP of Operations's calendar...
Prioritization Matrix
Purpose A prioritization matrix is a structured decision-making tool for comparing a set of options. The matrix helps teams focus their discussion, achieve consensus on priorities, and determine which actions, projects, or ideas should be addressed first to a...
Ranking
Purpose Individual and group ranking is a decision-making and prioritization method in which participants order a list of options according to their preferences, importance, or relevance. This method is commonly used in research, workshops, and team settings ...
Grammar, Punctuation, and Mechanics
Use the Chicago Manual of Style (CMOS) as the primary reference for grammar and punctuation questions. Specific Rules Oxford comma: Use the Oxford comma in all lists of three or more items to avoid ambiguity. Exclamation points: Use sparingly, idea...