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Send Interview Sign Up Reminder (repeat as needed)

3 :: Challenge Seeking Interviews

Purpose Remind stakeholders to sign up for interviews. Responsible Party Research Associate, Data Analyst, Ops Manager  Interdependencies 1st: Interviews started two days ago, and not everyone signed up.   2nd: Two days before final interview date if p...

Data Analyst

Team Cloud

MAXQDA

MAXQDA is a single-user program that does not allow several people to access the same project file simultaneously. With TeamCloud, multiple users can work on local copies of a MAXQDA project file on their individual computers simultaneously. Using TeamCloud, t...

Getting Started with MAXQDA

MAXQDA

MAXQDA is "on-premise software" installed locally on each user's computer. Each person who uses MAXQDA needs a license and will install the software on their computer. Speak to the Operations Manager about getting a license for MAXQDA. MAXQDA has a robust he...

Useful MAXQDA functions

MAXQDA

Smart Coding Tool The Smart Coding Tool is designed for working with coded text segments and is very well suited to performing the following tasks: Getting an overview of the contents coded with a code, Reviewing and, if necessary, changing relevant codes...

Project Alignment Meeting (PAM)

1:: Project Launch

Some projects begin without a PSAM (Pre-Sale Alignment Meeting). However, an Alignment Meeting is still required to set the strategy for the project. In these cases, follow these steps: Schedule Alignment Meeting Prepare agenda and materials for meeting Con...

Send Usability Announcement Comm

3 :: Challenge Seeking Usability

Purpose Let employees know why someone is walking around their workspace.  Responsible Party Data Analyst Interdependencies RAs have been hired, and the Usability Schedule has been set.  Directions The Data Analyst uses the template email language and...

Data Analyst
Ops Manager

Send Usability Announcement Reminder Comm

3 :: Challenge Seeking Usability

Purpose Remind people there will be RAs walking through the building.  Responsible Party Data Analyst  Interdependencies It's Thursday in the first week of Usability.   Directions The Data Analyst uses the template email language and updates it with p...

Data Analyst
Ops Manager

Send Solution Session Sign Up Reminder (repeat as needed)

5 :: Solution Seeking

Purpose Remind participants to sign up for a Solutioning Session Responsible Party Data Analyst Interdependencies 1st: The initial comm went out a week ago, and not everyone has signed up2nd: There are only a handful of people signed up for the remaining ...

Data Analyst
Ops Manager

Create Interviewer Packet

3 :: Challenge Seeking Interviews

Purpose To provide interviewers with a single, easy-to-use reference for each client project. The Project Overview document consolidates links, context, and guidance in one place, ensuring consistency, clarity, and readiness before interviews begin. Responsi...

Data Analyst
Research Associate

Determine if Interviewers will be contractors or internal

3 :: Challenge Seeking Interviews

Purpose Decide who will be doing the interviews + inform them.   Responsible Party Ops Manager Interdependencies Interview logistics have been confirmed with client liaison Directions Check Projected Ops Project hours in Ops Logistics (bottom of c...

About Interviews

Methods Interviews

Interviews are a versatile tool for gaining in-depth, people-centered insights in research. We think interviews are more effective than surveys. At DORIS, we conduct interviews to better understand the needs, behaviors, motivations, and challenges of the peo...

Interview Framework

Methods Interviews

While each project will have a unique interview protocol, all interviews should adhere to a similar framework. This helps ensure consistent quality of data across all our research projects.  This framework follows a natural conversation flow while ensuring co...

Research Principles

Philosophy + Approach

DORIS conducts research following participatory action research methodology. Action research aims to develop practical and relevant solutions to identified problems and opportunities. Action research is an established methodology in the social sciences and, in...

High-level Process Overview

Philosophy + Approach

The DORIS research process is grounded in design thinking, a people-centered approach to problem-solving. Design Thinking is a framework that emphasizes empathy, creativity, collaboration, iteration, and actionable solutions.  The DORIS process can be mapped ...

Interview Framework Example

Methods Interviews

Survey Framework

Methods

Since surveys are closely related to interviews, the substantive questions fit into the Interview Framework. A survey does not need to include items from every piece of the framework. The content and purpose of the introduction and conclusion for research sur...

Solutioning Session Framework

Philosophy + Approach

A DORIS solutioning session is a collection of methods that most commonly adhere to this framework: 1. Welcome  Objective: Set the tone, introduce the session, and ensure everyone feels comfortable and included. Activities: Brief introduction...

Usability Study

Methods

Purpose The Usability Study is an opportunity to collect in-depth quantitative data about the workplace and its use today.  Qualities Mode of Inquiry: Convergent  Common Usage: Challenge Seeking Depth of Understanding Gained: Deep Participant Engagem...

01 - 05 Launch Comm covers KO through usability annoucement

Participant Communications Communication Content Templates

Template Language  Subject: Upcoming workplace research with DORIS  To: Everyone  From: Client  Hello, We’re excited to announce a collaboration with DORIS, a human ecology research firm, to explore how we can create a hybrid work environment that feels w...

AAA Template Method Name

Old Versions of Stuff (Don't Use, Don't...

Purpose Understand how participants organize information This method is useful when time is short for each participant and you have some understanding of existing challenges or problem space.  Qualities Mode of Inquiry: Convergent (Sensemaking) Common...