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Build a Model
Purpose Understand how participants want a physical solution to look and function. Qualities Mode of Inquiry: Divergent Common Usage: Solution Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous, Asynchronous Researcher...
Digital Mood Boards
Purpose Understand how participants want a solution to look and function. Note: A mood board is a collage of images, video frames, patterns, or text that conveys a certain feeling at a glance. Qualities Mode of Inquiry: Divergent Common Usage: Solutio...
Journey Mapping
Purpose Understand the current state or future state of how an individual (customer, employee, etc) experiences a process. This method is useful when researching in a customer experience context. Qualities Mode of Inquiry: Convergent (Sensemaking) Co...
Group Interview / Focus Group
Purpose Explore participants' opinions, attitudes, and perceptions on the topic through group interaction. Qualities Mode of Inquiry: Divergent Common Usage: Challenge Seeking Depth of Understanding Gained: Deep Participant Engagement: Synchronous ...
Select and Explain (Define Ideas)
Purpose Narrow down a large number of ideas by allowing individuals to explain their preferences. Qualities Mode of Inquiry: Convergent Common Usage: Solution Seeking Depth of Understanding Gained: Shallow Participant Engagement: Synchronous Resea...
No, Because / Yes, But / Yes, And
Purpose: Get into a generative mode Feel what it’s like to be in a negative and then a positive brainstorming environment Practice building off the ideas of others Participants: Groups of any sizeSupplies: None How to lead it: Get the group into ...
30 Circles
Purpose: Get into a generative mode Participants: Solo or groups of any sizeSupplies: A pen and a piece of paper (per person) with 30 blank circles on it of approximately the same size. How to lead it: Give each participant one 30 Circles sheet of ...
Good Places
Purpose: Start thinking about what makes a physical environment desirable Practice generating ideas Participants: Solo or groups of any sizeSupplies: A pen and a piece of paper (per person). How to lead it: Give each participant one sheet of paper...
Would You Rather...
Purpose: Explore personal preferences Illustrate the diversity of preferences in the group Participants: Groups of any sizeSupplies: Number paddles (or determine a way for people to indicate 1 or 2 without paddles) How to lead it: Give each partic...
Debrief Challenge Seeking Methods
Purpose To keep the Ops Team aware of current data collection methods. Responsible Party Lead Project Strategist Interdependencies This can happen any time after the phase has concluded. Directions Reflect on the methods used in this phase. If any ar...
Debrief Solution Seeking Methods
Graffiti Wall
Purpose Collect participant perspectives on a given topic. This method is useful when you can't convene participants synchronously and have access to a place where participants regularly spend time. Qualities Mode of Inquiry: Divergent Common Usage: S...
DORIS Expense Submission Policy
Purpose This policy outlines the process for submitting expenses incurred on a DORIS credit card, an employee’s personal credit card, and mileage reimbursements. Responsible Party All DORIS employees Interdependencies A charge has been made on a DORIS c...
Establish new hire in the onboarding spreadsheet
Purpose Make sure we don't miss a step when onboarding Responsible Party Office Manager Interdependencies Owner(s) tell the DORIS team that the new hire has accepted the offer and signed a contract. Directions Open the Master Onboarding Schedule...
Admin Orientation
Purpose Get new hire(s) started on admin procedures. Responsible Party Ops Manager Interdependencies Pre-boarding has been completed. Directions Ops Manager will hold a 30 minute meeting, using the Admin Orientation Agenda with new hire(s). Giv...
Welcome and Tour
Purpose Get the new hire situated in the office. Responsible Party Office Manager Interdependencies N/A Directions Greet the new hire Show them to their workstation Answer any immediate questions Explain each space, snack situation G...
Team Introductions
Purpose Make the new hire feel welcome. Responsible Party Office Manager Interdependencies N/A Directions Example: Introduce anyone in the office Set aside time in Standup for NH to introduce themselves Who’s who and what they do Resources Te...
First Supervisor 1:1 Agenda
Purpose Ensure the new hire understands role and organization expectations. Responsible Party Operations Manager Interdependencies After welcome tour and team introductions Directions Example: Ops Manager conducts 1:1 meeting. Ops Manager answers ...