Check Vantage Space + RAs daily during the study

Purpose

Ensure RAs are showing up and syncing their tours 

Responsible Party

Operations Manager

Interdependencies

The usability study has started. 

Directions

1. The operations manager will go to Vantage Space to check the previous day's tours to ensure they are complete.
2. Daily check-ins: The Operations Manager will check in twice daily via text at 8:30 AM and 5:00 PM to make sure that the RAs are present and if they have any issues with the Vantage Space app.
   • It's common to get a text from an RA saying the app is not saving their data. The internet is likely slow or their phones don't have enough storage for the Vantage Space mobile app. It usually helps if they shut off the phone and restart it to clear the phone cache to create space.
3. The operations manager will need to keep track of any missed tours in case we need to schedule additional tours at the end of the study.

Resources

none